FAQ's
Do you ship Internationally?
- We do not ship internationally or outside of the borders of South Africa.
What shipping methods do you offer?
- Standard Delivery to Door provides a delivery straight to your doorstep within 1 - 3 business days. Outlying areas can take up to 5 business days
- Express Delivery to Door provides a morning delivery straight to your doorstep the following working day between all major centres and their immediate surrounds. Regional areas can expect a delay of one business day.
- PostNet to PostNet provides a delivery to your selected PostNet branch within 1 - 3 business days. PostNet is a convenient delivery offering to take delivery of your parcel if shipping to door is not possible. Please note that you will be required to collect the parcel at your nearest PostNet branch. We will contact you after you place your order to arrange which postnet you would like us to send your package to.
What Payment methods do you offer?
- Manual EFT / Bank Deposit is an off-site payment method that requires you to perform the Electronic Funds Transfer of Cash Deposit manually through your online banking, banking app or ATM.
- Payfast Gateway allows you to pay via credit or debit cards using a secure payment gateway
Do you accept returns or exchanges?
- Please refer to our returns/refunds/exchanges policy https://thewsastore.co.za/pages/refund-policy
Can I cancel my order after placing it?
- Once an order is placed, the fulfilment process begins immediately. We are therefore unable to cancel orders once placed.
Do you have a physical store?
- We do not have a physical store. We are an online based store.
Why are certain sizes more expensive than others?
- Some sizes are more popular than others and are more costly for us to source. Prices are based on the demand for that item, size and the cost we incurred to get the item.
Are your products brand new?
- All our sneakers available online are brand new unless stated otherwise
What if my sneaker doesn’t fit?
- If you are unsure about your size, send us an email or DM on Instagram and we will be more than happy to assist.